Reference

pm200 Legal Rules For Your Account

pm200 Legal explains the account terms, data choices and access conditions that apply when you use our Indonesia-facing lobby.

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pm200 pm200 Legal Rules For Your Account
CONTACT THE POLICY TEAM

Get Clear Help With Legal Questions

A clear contact path matters when a Legal question affects your account or payment record.

Account access Use the account help route when you need clarification about phone verification, a sign-in restriction or a Legal notice shown before the lobby opens. Include your registered phone number and the exact message so we can direct the question to the relevant policy path.
Payment records For DANA, OVO, GoPay or QRIS questions, send the receipt reference and the transaction date through support. Bank transfer and virtual account cases also need the matching account detail, allowing us to separate a policy question from a status-check request.
Policy requests Ask support to explain a clause, request a copy of information connected with your account, or report a correction. We keep the request tied to your verified account details and explain the next step when identity or local-law checks are needed.
HOW WE HANDLE RECORDS

Know What Happens To Your Account Data

Legal handling is easier to understand when each data action has a purpose. We use account details to operate sign-in, phone verification and payment matching, while cookies help retain relevant session and…

Account details

We use the details attached to your account to support sign-in, phone verification and requests about Legal rights. If a detail is wrong, contact us through the account route with the registered phone number so we can identify the relevant record before making a correction.

Cookies

Cookies can keep a session connected to the correct policy and account path on your device. Our Legal wording explains their role, and you can raise a question through support if a cookie setting changes how the sign-in or notice screen behaves.

Account security

Phone verification comes before account access because it helps connect the account to the contact detail you supplied. Never share verification codes through a support message. If access looks unusual, use the account help path and describe the device and time involved.

Payment retention

Transaction references may remain available for reconciliation, including DANA, QRIS, bank transfer and virtual account records. Retention supports a receipt or status question and does not change the policy conditions attached to your account. Ask support how a specific record is handled.

Your requests

You can ask about the information connected with your account, request a correction, or seek clarification about a Legal clause. We may request account verification before responding, because the request must not expose private details to the wrong person.

Policy contact

Send policy questions through the support contact shown in your account area rather than placing private documents in a public message. Include the clause, date and requested outcome. We use that context to route the case and explain any local-law condition.

Find Answers About pm200 Legal

These Legal answers address the questions we expect before account access. They cover eligibility, account records, cookies, payment evidence and requests for changes, rather than describing the wider lobby. If your situation involves a specific account message, use the support route with the wording and reference visible on your screen. We can then connect the question to the correct policy section.

pm200 Legal covers account conditions, access wording, data handling, cookies, payment records, retention and contact routes. It also explains that eligibility depends on local law. Read the notice before completing phone verification or using the account, and contact support if a clause is unclear.

Access depends on local law. We do not replace local requirements with a general promise of availability. Check the Legal notice and any account message shown for your location, then contact support if you need clarification before opening or continuing an account.

Phone verification connects your account to the contact detail supplied during registration and helps us handle access or data requests safely. Complete that step before account access. Do not send a verification code to support; report access concerns through the account help route.

DANA and QRIS references can be used to match a payment question with the correct account record. Keep the receipt, date and reference available. The Legal notice explains retention and handling, while support can investigate a specific record after confirming account details.

Yes, you can contact us to request a correction or ask what information is linked to your account. Use the account support route and provide the registered phone number plus the requested change. We may verify identity before changing or disclosing private data.

Cookies can help retain a session and show the relevant account or policy path on your device. Their purpose is described in the Legal notice. If cookie settings interfere with sign-in or policy access, contact support with your device and browser details.

Read the revised wording and its effective date before continuing account use. We place policy changes in the Legal area and may show an account notice. If the change affects your access or records, contact support and quote the section you want explained.

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